Global FAQs
Ordering & products
What information should I have before contacting you?
What information should I have before contacting you?
The occasion, quantity, approximate budget, personalization needs and deadline are the most helpful starting points.
Can you help me choose an award?
Can you help me choose an award?
Yes. Tell us who you are recognizing and what the moment needs to communicate. We can help narrow the materials, sizes and price points.
Can I place a repeat order?
Can I place a repeat order?
Usually. Contact us with the previous order information, recipient details or product reference so we can review what is available.
Can I visit the showroom?
Can I visit the showroom?
Yes. Visit 980 Velp Ave. in Green Bay Monday through Thursday from 8 a.m. to 5 p.m. or Friday from 8 a.m. to 4 p.m.
Artwork & timing
What artwork files should I provide?
What artwork files should I provide?
Send the best original logo or artwork file you have. Our Artwork Requirements explain preferred formats, image quality and font preparation.
Can you add names, dates and logos?
Can you add names, dates and logos?
Personalization varies by product, but many items can include names, dates, messages, logos or full-color artwork.
When does production timing begin?
When does production timing begin?
Timing generally depends on the product and begins after required details and artwork are confirmed. Share your deadline before ordering.
Do you offer rush service?
Do you offer rush service?
Availability depends on the product, personalization process and current schedule. Contact us before ordering so we can check realistic options.
Services & support
What services are completed in-house?
What services are completed in-house?
Capabilities include laser engraving, etching, full-color imprinting, screen printing, embroidery, heat transfer, sublimation and custom framing.
Do you work with organizations and teams?
Do you work with organizations and teams?
Yes. Global works with businesses, schools, teams, nonprofits, municipalities and individuals.
Where do you ship?
Where do you ship?
Review our Shipping page for details or contact the team with a question about your destination.