Global FAQs
Ordering & products
What information should I have before contacting you?
What information should I have before contacting you?
The occasion, quantity, approximate budget, personalization needs and deadline are the most helpful starting points.
Can you help me choose an award?
Can you help me choose an award?
Yes. Tell us who you are recognizing and what the moment needs to communicate. We can help narrow the materials, sizes and price points.
Can I place a repeat order?
Can I place a repeat order?
Usually. Contact us with the previous order information, recipient details or product reference so we can review what is available.
Can I visit the showroom?
Can I visit the showroom?
Yes. Visit 980 Velp Ave. in Green Bay Monday through Thursday from 8 a.m. to 5 p.m. or Friday from 8 a.m. to 4 p.m.
Artwork & timing
What artwork files should I provide?
What artwork files should I provide?
Send the best original logo or artwork file you have. A photo showing the details is also helpful. Our Artwork Requirements explain preferred formats, image quality and font preparation.
Can you add names, dates and logos?
Can you add names, dates and logos?
Personalization varies by product, but many items can include names, dates, messages, logos or full-color artwork.
When does production timing begin?
When does production timing begin?
Timing generally depends on the product and begins once required details are confirmed and you approve the artwork. Share your deadline before ordering.
Do you offer rush service?
Do you offer rush service?
Yes. Rush orders needed 1–4 days after the order is placed carry a rush charge of 25% of the order total ($20 minimum). Orders needed in 6–9 days carry a 20% rush charge ($20 minimum). Rush availability also depends on vendor turnaround times and whether any needed materials can arrive in time, so contact us before ordering so we can confirm realistic options.
Services & support
What services are completed in-house?
What services are completed in-house?
Capabilities include laser engraving, etching, full-color imprinting, screen printing, embroidery, heat transfer, sublimation and custom framing.
Do you work with organizations and teams?
Do you work with organizations and teams?
Yes. Global works with businesses, schools, teams, nonprofits, municipalities and individuals.
Where do you ship?
Where do you ship?
Review our Shipping page for details or contact the team with a question about your destination.