Return and Refund Policy

At Global Recognition Inc., we want your order to arrive as approved and in good condition. Please review spelling, names, artwork, quantities, and other order details carefully before approving a personalized order.

Damaged, defective, or incorrect orders. If your order arrives damaged, defective, or different from what was approved, email info@globalrecognition.com or call 920-499-1633 within 14 calendar days of delivery. Include your order number and photos of the product and packaging. Please keep the original packaging while we review the issue. We will work with you on an appropriate correction, replacement, or refund.

Returns of non-personalized products. You may request a return of an unused, non-personalized stock product within 30 calendar days of delivery. Contact us before shipping anything back so we can provide return instructions. The product must be in its original condition and packaging. Unless the return results from our error or a defective product, you are responsible for return shipping, and original shipping charges are nonrefundable.

Personalized and custom orders. Products made, engraved, printed, decorated, or otherwise customized for your order cannot be returned because of a change of mind after production begins. The same applies to specially sourced products. Please contact us immediately if you need to change or cancel an order. A cancellation or refund may depend on whether production has started or materials have been ordered.

Once we receive and inspect an eligible return, we will notify you of the outcome. Approved refunds are issued to the original payment method; your payment provider may take additional time to post the credit.

This policy does not limit any rights you have under applicable law.

Global Recognition Inc.
980 Velp Ave.
Green Bay, WI 54303
info@globalrecognition.com · 920-499-1633