Shipping & pickup
Where an order needs to go matters early. Share the destination, deadline, quantity and any multi-address requirements before ordering so the team can plan a realistic route.
Shipping questions
Which carriers do you use?
Which carriers do you use?
Global currently works with USPS, UPS and FedEx. The appropriate carrier depends on the destination, package and required arrival date.
Can I receive tracking information?
Can I receive tracking information?
Yes. Ask for tracking during the ordering process and the team can provide it when the shipment is ready.
What should I do if an order arrives damaged?
What should I do if an order arrives damaged?
Inspect both the product and exterior packaging immediately. Keep all packaging materials and contact Global promptly with photos and order information so the carrier process can begin.
How should I provide multiple addresses?
How should I provide multiple addresses?
Provide a spreadsheet with each recipient’s name and complete mailing address. Ask the team for any preferred formatting before submitting a large list.
When should shipping be discussed?
When should shipping be discussed?
Before the order is finalized—especially when a firm event date, international destination or multiple addresses are involved.